FACTWISE WRITING LTD may provide printing and publishing services for books, magazines, journals, newspapers, pamphlets, and related written materials, and may also engage in broader trading, contracts, logistics, agriculture, oil and gas, hospitality, and environmental services. This Refund Policy outlines the procedures for handling returns, cancellations, replacements, credits, and refunds.
Scope of This Policy
This policy applies to:
Printing and publishing services.
Books, magazines, journals, newspapers, and related materials.
Writing, publication arrangement, and agent services.
General contracts and procurement.
Trading, logistics, agriculture, hospitality, environmental, and related services were offered.
Eligibility for Refund or Review
A customer may be eligible for a refund, exchange, replacement, service credit, or reperformance where:
The wrong goods or services were supplied.
The goods were materially defective or damaged upon delivery.
A duplicate payment or billing error is confirmed.
A paid service was not delivered due to the fault of FACTWISE WRITING LTD.
A printed or published output materially differed from the approved version or agreed specification.
A service was materially deficient, and the company failed to correct the issue within a reasonable time.
Non-Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Custom printed, personalized, branded, or specially sourced items.
Work already commenced based on approved content, proofs, artwork, or specifications.
Used, altered, or damaged goods after delivery.
Perishable food, beverages, or hospitality consumables after delivery or acceptance, where such services are offered.
Deposits made to secure publishing, event, hospitality, logistics, or cleaning bookings once preparations have commenced.
Procurement, transportation, warehousing, customs, and third-party vendor costs have already been incurred.
Services already fully rendered or substantially performed.
Printing and Publishing Services
For printing, publishing, and related production work, customers are responsible for reviewing proofs, specifications, quantities, layouts, and content approval details before final production. Once production has commenced based on approved materials, refunds may not be available except where the delivered output materially differs from the approved version due to the company’s fault.
Refund Process
To request a refund, return, exchange, or service review, the customer should contact FACTWISE WRITING LTD using the support details on the website and provide:
Customer name.
Transaction or booking reference.
Date of payment.
Description of issue.
Proof of payment.
Supporting evidence such as proofs, photographs, or correspondence, where relevant.
Remedies
Where a claim is accepted, FACTWISE WRITING LTD may choose the commercially appropriate remedy, including:
Replacement.
Exchange.
Reprint or correction.
Reperformance of service.
Store or service credit.
Partial refund.
Full refund.
Processing Time
Approved refunds will ordinarily be processed through the original payment method, unless an alternative lawful method is agreed upon. Timing depends on banks, processors, logistics partners, and relevant intermediaries.